I lost my smartphone with Ausweis.io keys. What can I do?FAQs
Don't worry, Ausweis.io ensures security and access to Entries even if you lose your smartphone or laptop.
Log into your Ausweis.io account on any other device and change the password. Now, even with your lost smartphone, no one will get access to your Ausweis.io keys. To manage Entries again, log in with the new password on another smartphone / laptop.
In order to provide additional protection for Entrances, we also recommend:
1 - Set a password on your smartphone.
2 - Set a password for the Ausweis.io application (Menu - Settings - Security - Protect the application additionally).
3 - Hide the address of Entry.